伊利湖灣萬怡飯店

Was a fun and friendly atmosphere

We were not able to check in to our hotel room until after 5:30...room was "not ready." After waiting in the hotel for 45 minutes without any news, we went up to the front desk where they simply gave us another room. No idea why the open room wasn't provided to us in the meantime and we had to ask. Not given any compensation or regard. The person at the front desk told us there was nothing they could do as we sat in the lobby in our bathing suits. Experience at the restaurant was very similar. Waitress was kind but unhelpful. Sat with a table of empty dishes for an hour after our meal. Went to the front desk to ask about an unknown card charge after dinner. Front desk gave us a voucher that we paid for for breakfast.... Didn't receive it at check in and didn't even know about it. We are leaving early so we wouldn't have even known if we didn't go up to ask about something else. Overall, for $400 a night, I would expect to and have experienced much better than this hotel.

I recvd an email that day of my stay advising i had been moved due to overbooking. I read it shorlty before i began my drive. I had been moved to the neighnoring Sheraton hotel. I didnt have any choice this late in to the trip. My family was all at the Courtyard where i booked. I was at the Sheraton which is where i was unilaterally moved to via email. Ive stayed at the Sheraton before and quite frankly do not wish to return there. Food quality is poor a d the service even poorer. I waited 90 minutes for my dinner which was not at all done as requested. Short story. If i wanted the Sheraton i would have booked it. I wanted the Courtyard. Seems as thougg they didnt even inform ******* they bumped me since ive rexcd several requests for a review of the Courtyard.

I booked this hotel room almost a month ago. When I checked in, they told me that the reservation only went through today. They did not have a room available at the location I booked, and sent me to another 20 minutes away. I chose that location specifically because it was close to where I needed to be. I am EXTREMELY disappointed as I have friends visiting from out of state. I will NOT book through ******* again.